PumperGauger FAQ

What does it cost to use the app?

Nothing. You pay the Service Pro directly. There are no hidden fees from PumperGauger, and we don’t pre-determine pricing to take a big piece of the pie, either.

How does PumperGauger work?

Easy as ordering a car: Open the app and locate Service Pros in the area where you need work done. You can research and select the Service Pro you would like. Your service request goes directly to the Service Pro's phone.

What happens if the Service Pro does not accept the request?

You will return to the map so that you can locate and select another Service Pro. We never tell you which Service Pro to use, or send somebody to do work.

Are there reviews for the Service Providers available?

Yes, we developed the app so that you can review them on the app which we believe will build a stronger community and hold Service Pros accountable. The more you review the Service Pros, the bigger the community.

Do you facilitate billing, or take payments, for the Service Pros?

No. We're looking at adding the ability for you to pay the Service Pro directly through the app, but we don’t want to get in the middle of your business, or your relationship. And while PumperGauger may offer a way to pay in the future, we won’t force it. We don’t like being told what to do and thought you wouldn’t either.

Who sets the Service Pro's pricing?

You and the Service Pro do. You negotiate these rates and pay them directly.

Will I be able to cancel service without any fees?

PumperGauger will never charge you any cancelation fees.

What if I don't like the Service Pro?

You don’t have to send them a service request. And be sure to review every Service Pro which provides you service, include why in your review to help us build a stronger community and accountable service providers in your area.

Will my contact and location information be made available?

Your contact and location information will only be made available by you, or once a service request is accepted by the Service Pro (so that the Service Pro knows where to perform the service). You control who can see this and can block anyone at any time.